Reactive vs. Proactive Support
Technology doesn’t fail all at once. There’s a rattle here, a sputter there. Each knock, each ping leaves a trail. When performing reactive support, that trail is invisible. That’s because reactive support focuses on failure with tunnel-like vision.
Proactive support, on the other hand, focuses on continuous monitoring and health checks to prevent potential problems. By constantly scanning your network landscape, proactive support immediately spots the trail from any knock or ping.
Expand your support to encompass both sides of the equation – reactive and proactive – with managed services from WESupport.